I am a results driven professional with more than 10 years working experience in the call center industry. I am trained in Customer Service, Telemarketing, Sales and Social Media Management. With my years of experience in the customer service industry and proven main dealer experience in making appointments, dealing with customer requests for service and resolving problems, I feel that I have all of the competencies you are looking for. As a well organised and self-disciplined individual with the ability to prioritise calls under pressure, I feel that I can make an immediate impact on your front line operations. In addition to this I have proven up-selling skills, experience of using the latest call logging software and a history of improving call answering times. I strive for excellence in everything that I do. I have an empathetic, yet assertive manner, and possess excellent one to one communication skills. Furthermore, I possess the right balance of being friendly and approachable, whilst being able to make those hard decisions needed to keep things moving.